Help

Changing/Correcting Names and Dates

Contact your Plan Administrator for changes or corrections to your name, dates of birth, hire, or participation.

Account Help

To create an online account, click Register for Online Access in the banner at the top of the page

Please click Log In in the banner for help with the following issues: Forgot Username, Forgot Password, Update Username, and Update Password.

Manage Log In Credentials

Please go to Log In Settings https://myaccount.massmutual.com/settings for help with the following topics: Forgot Username, Forgot Password, Update Username, and Update Password.

Accessing Your Account

Participants can access their account by clicking Log In in the banner at the top of the page and signing in with their unique email address and password combination.

Connecting to RetireSmart

If you are trying to connect to RetireSmart from a corporate computer, you may experience difficulty in reaching our secure site. Some corporate installations have a security feature known as a "firewall" which can interfere with connecting to a secure site such as RetireSmart. Your local internet administrator can help you check your settings.

In the event of high demand, you may experience a delay in logging onto RetireSmart. If you receive an error message, you should try later, or direct your request to your Plan Administrator. MassMutual accepts no responsibility for participant losses resulting from the inability to access the system on demand.

ALWAYS use the Exit link found on every page to leave RetireSmart. This will help ensure the security of your data.

We have taken extra precautions to ensure confidentiality. Information sent between RetireSmart and your browser is encrypted in both directions. Some browsers have settings which trigger a message (or "dialog box") when you are about to send secure information over the Internet - answer "yes" if you get such a message.

During your visit to RetireSmart, it is possible that the connection may be lost. If this happens, we will ask you to login again for your protection.

System Requirements

RetireSmart requires a browser that supports 128bit Secure Socket Layer (SSL) and "cookies". If your browser does not support these, you may download one that does from our Login page. See your browser's help file for assistance with enabling cookies.

RetireSmart is optimized for Internet Explorer 5.5 or higher, Netscape 7.0 or higher and Firefox 1.5. In addition, we recommend using a computer with a minimum of Pentium processor, 128 MB (megabytes) of RAM (Random Access Memory), a 56k or higher modem. Monitor resolution should be at least 800 x 600 pixels at 256 colors or higher.

• Java 4.1 - If you do not have this feature installed on your computer, visit www.java.com for a free download.
• Adobe Acrobat Reader 7.0 or higher - If you do not have this feature installed on your computer, visit www.adobe.com for a free download.

Currently, the Social Security Administration (“SSA”) mails a “Social Security Statement” to workers age 60 and over who aren’t receiving Social Security benefits and do not yet have an online account through SSA’s “my Social Security” portal. The Statement, whether delivered online or in hardcopy, estimates your benefit amount under a variety of situations. It also provides a year-by-year history of your earnings that SSA uses to calculate your benefit and a record of the social security taxes both you and your employers have paid during your working years.

You can establish your “my Social Security” account at SSA’s website: www.ssa.gov. You can also contact SSA directly with questions. To do so, visit their website, go to your local SSA office or call 1-800-772-1213 (TTY 1-800-325-0778).