Accessing Your Account
Most participants have two options for accessing their account. You may use either your Social Security number and PIN/Password or a unique User ID/Username and PIN/Password. However, depending on your contract, you may be restricted to accessing your account using only your User ID/Username and PIN/Password. You can change your PIN/Password at any time online or by calling 1-800-743-5274.
Connecting to RetireSmart
If you are trying to connect to RetireSmart from a corporate computer, you may experience difficulty in reaching our secure site. Some corporate installations have a security feature known as a "firewall" which can interfere with connecting to a secure site such as RetireSmart. Your local internet administrator can help you check your settings.
In the event of high demand, you may experience a delay in logging onto RetireSmart. If you receive an error message, you should try later, or direct your request to your Plan Administrator. MassMutual accepts no responsibility for participant losses resulting from the inability to access the system on demand.
ALWAYS use the Exit link found on every page to leave RetireSmart. This will help ensure the security of your data.
We have taken extra precautions to ensure confidentiality. Information sent between RetireSmart and your browser is encrypted in both directions. Some browsers have settings which trigger a message (or "dialog box") when you are about to send secure information over the Internet - answer "yes" if you get such a message.
During your visit to RetireSmart, it is possible that the connection may be lost. If this happens, we will ask you to login again for your protection.
RetireSmart requires a browser that supports 128bit Secure Socket Layer (SSL) and "cookies". If your browser does not support these, you may download one that does from our Login page. See your browser's help file for assistance with enabling cookies.
RetireSmart is optimized for Internet Explorer 5.5 or higher, Netscape 7.0 or higher and Firefox 1.5. In addition, we recommend using a computer with a minimum of Pentium processor, 128 MB (megabytes) of RAM (Random Access Memory), a 56k or higher modem. Monitor resolution should be at least 800 x 600 pixels at 256 colors or higher.
To utilize some of the advanced features of RetireSmart you will also need:
- Java 4.1 - If you do not have this feature installed on your computer, visit www.java.com for a free download.
- Adobe Acrobat Reader 7.0 or higher - If you do not have this feature installed on your computer, visit www.adobe.com for a free download.